Service provider:
RELAX TOURS d.o.o. Sarajevo
Branch „PINO NATURE HOTEL" Sarajevo
Registered office: Alekse Šantića 5, 71 000 Sarajevo, BiH
Service / webshop address: Trebević, Ravne br. 1, 71 000 Sarajevo, BiH
ID (JIB): 4200133460008 · VAT number: 200133460008
Tel: +387 33 257 800, +387 65 288 498
E-mail: info@pino-hotel.com
Personal data gathering and protection
We are committed to protecting our guests' and customers' personal data. We collect only essential information needed to fulfil our obligations (reservation, payment, communication): name, e-mail, phone number and order details.
Purpose of processing
Data is used to process reservations and payments, send confirmations, communicate with guests and meet legal obligations. Card data is processed exclusively via Monri WebPay; the hotel does not store card numbers.
Marketing
Customers may opt out of marketing campaigns and refuse disclosure of personal data to third parties for marketing purposes. Newsletter subscription is optional; unsubscribe is available at any time.
Data access
User information is strictly guarded and available only to employees who need it to perform their work. All employees and partners must follow confidentiality principles.
Your rights
You may request access, correction or deletion of your data by contacting info@pino-hotel.com.
Last updated: July 2026. Terms of purchase · Refund policy